We are providing you with the following to guide you through our online quote system. If you have any questions please call our internet help desk at 800-624-8285.

Log-in
You may browse our Internet program without having to Log In, but you will have to set up an account and Log In to use our online quote system.  The Log In, My Account and New User functions are located on the right side at the top of the page.

Preiser’s Product Line
Preiser, an ISO Certified Company, is a full-line national and international distributor of over 100,000 products for laboratory use from more than 2,000 worldwide vendors. Preiser is also a manufacturer of specialty testing products for coal, minerals, and water testing laboratories.

Finding an Item
We make it easy to find items. You can search by Preiser or Manufacturer’s catalog number or by product description. The ADVANCED SEARCH function allows for more defined selection. ADVANCED SEARCH can be found under MORE INFORMATION.

Prices, Quotations
Our general laboratory use products are competitively priced and many items are available in each, package and case quantities. Our site does not include pricing, all items are marked as “Price By Quote Only.” Items that are selected and added to the Shopping Cart are then sent to Preiser for a quote. We will respond promptly, usually within 24 hours.

PFAST Order Program
Our PFAST Ordering System allows us to streamline your purchasing by listing those items you may particularly use in your laboratory. Once your PFAST List is prepared and contains many of the items normally ordered, you simply select the items desired to be purchased from a list, key-in your quantities and the selection will be added to the Shopping Cart. Additional items can be added to the PFAST List at any time. Just telephone us for information as to how you may enroll in this program.

Special Stock Program
No need for you to maintain a large inventory, especially of hazardous chemicals, as we have programs that will maintain Reserved or Consigned Inventory just for you at no charge. You may release any of these items through the Internet, telephone, or e-mail as you may require them and only be charged for such at the time of shipment. Telephone us for details.

We will accept blanket and repetitive orders from your company which makes it easy to order routine requirements. Our PFAST Order System may additionally simplify your ordering procedure. Your purchasing department will specify the terms of your product release program. We accept company credit card of choice and will be pleased to discuss any special terms with you.

Payment Terms 
Our terms are net 30 days for customers in the U.S after credit has been approved. Payment by customers abroad may be made through confirmed irrevocable letter of credit on a US bank or as otherwise agreed. VISA, MasterCard and American Express credit cards and Electronic Funds Transfer (EFT) are also accepted

Damage Claims
Please inspect all shipments upon receipt. If external damage is evident or internal damage is suspected, then note the damage on all copies of the delivery receipt before accepting the shipment from the carrier's driver. Save the damaged product and all cartons and packing material. It is your responsibility to immediately request that the carrier make an inspection. Contact our Customer Service Department at 800-624-8285 informing them of the damage with all relevant information concerning your order. If you discover concealed damage, then please request a carrier inspection within 15 days of delivery and then notify our Customer Service Department immediately.

Returns
We accept returns of items within 30 days of receipt. Just telephone our Customer Service Department at 800-624-8285 and obtain a Customer Return Goods Authorization Number with an explanation why the return is being made. Such products should be returned in the original container along with such other appropriate items as instruction manuals, warranty cards, accessory products supplied with the product, etc. Return items freight collect. Restocking charges may be applicable depending on circumstances relating to return. Items must in like-new condition. Chemicals are not acceptable for return.

Service Center
We maintain an instrument service center that is an important part of our sales and marketing activities. Simply telephone our Customer Service Department at 800-624-8285 for a Customer Return Goods Number and describe the problem. Then return your product to be repaired by prepaid freight with a confirmed written description of the problem. Laboratory equipment may be quoted on an installed basis upon request.

Privacy Statement
Your privacy and relationship with us will always be protected. The information we collect about your account is directed towards servicing you to the best of our ability. We do not share your information with others.